Thank you for your interest in Essential Energy, LLC products, which we believe provide the best technology of advanced biophysics for cancelling the effects of electromagnetic smog in the market today. Our limited warranty applies to Essential Energy brand products purchased directly from our website or from an authorized Essential Energy reseller, affiliate or distributor.
What is covered by Essential Energy’s warranty?
Our limited warranty covers defects in materials and workmanship.
What is not covered?
Products damaged by misuse or occurrences outside of normal use by customer. Please read the Disclaimers.
How long does the warranty coverage last?
From date of purchase: Stainless Steel pendants and Light Towers carry a Lifetime Manufacturer Limited Warranty due to damage during shipment or defective products. Please do your best to inform us of damage right away. Vests, necklace chains and other accessories carry a one (1) year Manufacturer Warranty. Once you’ve had the product (Pendant, LightTower) for 45 days, you are eligible for our 90-day 100% money back guarantee.
In order to claim the warranty, contact Essential Energy for a return authorization and free shipping label. Our customer service may ask certain questions to help facilitate the warranty claim. All warrantied products must be returned if a warranty is claimed.
If you participated in the “30-day challenge”, you may return your product after 30 days rather than the standard 45 days.
Will Essential Energy, LLC do?
If approved for the Limited Warranty, Essential Energy or the authorized reseller, affiliate or distributor will repair or replace defective products at no charge to you.
What do you need to do to get Essential Energy’s help?
You may reach us during normal business hours (PST) at +1 (509) 850-0557 or contact us to submit any concerns.